Credit Card Payments With OverDrive Custom Guitar Works

PayPal is the authorized online payment processor for OverDrive Custom Guitar Work / Military Gear HQ. PayPal has implemented Fraud Protection safeguards to increase the confidence of both buyers and sellers in the PayPal payments network. OverDrive Custom Guitar Works has participated in the new PayPal requirements and has attained the online seal of approval as a "Verified Seller" by PayPal.

When you purchase from OverDrive Custom Guitar Works you shop without sharing your financial information. When you pay with PayPal, your credit card and bank numbers are never seen by us, the seller or merchant. Your financial information stays safe. Plus, you're protected 100% against unauthorized payments sent from your account.

Using PayPal With OverDrive Custom Guitar Works

To eliminate risk, PayPal has imposed these guidelines for all sellers. If you do not agree with them, please issue your complaints to PayPal since we believe they are very simple and basic rules. Since we will abide by these rules set forth by PayPal, they guarantee that OverDrive Custom Guitar Works is always protected against charge backs due to fraud.

We accept payment from only one PayPal account per purchase - We do not accept multiple payments for a single purchase.

We only accept Credit Card payments (PayPal) from customers who have a Confirmed Address.  We will not ship to any other address than the Confirmed Address listed in the Transaction ID for the sale since this is how we are protected with PayPal against fraud. The Confirmed Address is the billing address for your credit card or is an address that you have verified through PayPal. So your shipping address must match your credit card billing address or verified address, no exceptions. PayPal will not allow or process a transaction where the two addresses do not match.

Any package returned to OverDrive Custom Guitar Works by the shipping carrier as undeliverable, no such person at address or no forwarding address will be subject to the fees outlined in our Return / Cancellations Policy. We are not responsible for items returned in error by the shipping carrier since all shipping labels are printed directly from your order details as you entered it when you placed your order.

If you have problems using PayPal please don't hesitate to give them a call, it's toll free, they will be happy to assist you in figuring out what is wrong and why you can't process the transaction.

PayPal's customer service telephone number and business hours:

(888) 221-1161

4 am to 10 pm Monday thru Friday Pacific Time.
6 am to 8 pm Saturday & Sunday Pacific Time.

All Special Order Sales Are Final

No exchanges, returns or refunds on any Special Order Merchandise or Custom Guitar Merchandise.  Please be absolutely 100% positive of your order and ask all questions and read item descriptions thoroughly BEFORE placing your order, no exceptions.  Any "special order" merchandise item(s) returned to OverDrive Custom Guitar Works as undeliverable, refused or in any way returned for refund will be assessed a 50% re-stocking fee, no exceptions.

All Merchandise With Customized Selection Options Sales Are Final

No exchanges, returns or refunds on any customized merchandise where you select specific components to build or assemble an item.  Customized items include any of our merchandise where there are drop down menu selection options where you select from a range of component possibilities.  All items that offer selection options cannot be changed once your order is placed, so please be absolutely 100% positive of your selections and ask all questions BEFORE you place your order.  If you feel you have made a mistake in a customized order then you MUST CALL us at 209-565-2112 within 30 minutes of placing your order for us to be able to make the necessary corrections, otherwise your order will be processed as per your order details.  No exceptions.

Purchase Receipts and Return/Exchange Instructions

We no longer include printed purchase receipts with our orders.  All purchase receipts and return/exchange instructions are emailed to the email address on file with PayPal for the purchase transaction in the form of two attached PDF documents.  If you need to return or exchange an item you will need to read the return/exchange instructions and follow their directions.  A printed copy of your purchase receipt must accompany any return or exchange with an explanation of why you are returning or exchanging your merchandise.

International Orders and Customs Fees / Duty Taxes

All duty taxes and/or customs fees are the sole responsibility of you the consumer. We will not falsify customs documents to avoid you paying applicable duty or customs fees/taxes on items sent outside the United States.  So please don't ask us to jeopardize our business because you don't want to pay your share of taxes.

Shipping, Proof of Delivery & Insurance

OverDrive Custom Guitar Works complies to PayPal's Buyer Protection Program in retaining reasonable proof-of-shipping. OverDrive Custom Guitar Works ships everything via USPS, UPS or FedEx with delivery confirmation and tracking / delivery times. OverDrive Custom Guitar Works takes no responsibility for lost packages, wrong deliveries or product damage, loss or stolen articles caused by USPS, UPS or FedEx.

If you wish for your merchandise/order to be insured against lost or damage you must add the insurance option found on our Shipping page.  Use the drop down menu to select the amount of coverage based on total merchandise cost being purchased.

Typically all orders are shipped via USPS Priority Mail. We place a "Delivery Confirmation" or "Signature Confirmation" on all packages to ensure that it is delivered to the hands of the rightful owner / purchaser. This confirmation provides us with proof that the package was delivered to the intended recipient.

Shipment Damage Claims

If your package arrives in a damaged condition, you, the customer, must file a claim with the delivery courier. If you notice your package appears to be in poor or damaged condition and you feel that the contents will more than likely be damaged, DO NOT open the package and call the delivery courier and open in the presence of the courier and then file a damage claim if necessary. If you have already opened your package and discover the contents damaged make sure that you retain ALL of the original packaging and boxing materials for these items will be required by the delivery courier for inspection upon filing of the claim.

If you wish for your merchandise/order to be insured against lost or damage you MUST ADD the insurance option found on our Shipping page.

Return Policy

In the event that you need to return an item a Return Merchandise Authorization (RMA#) is required, give us a telephone call or drop us an email to obtain this Return Merchandise Authorization number. Make sure you place the RMA# on the outside of the box in large readable print and your returned merchandise is received by us no later than 15 days after shipment of merchandise (21 days for international customers). Returned merchandise that is received by us after 15 days (21 days for international customers) of shipment date or without a Return Authorization will not be accepted and returned to sender as an "unacceptable late or unauthorized return" or a 20% restocking fee will be assessed on the item amount refund. No exceptions.

Items must not of been altered, modified, changed or damaged by the consumer. If any item has been altered, modified, changed or damaged in any way, the item cannot be returned or exchanged, no exceptions.

All returned item(s) must be in their original packaging, in new and unused condition. If the preceding conditions are not met entirely, the returned item(s) will be returned to sender as an unacceptable return or a 20% re-stocking fee will be assessed and subtracted from the refund amount.  Return shipping charge is the sole responsibility of the purchaser, OverDrive Custom Guitar Works takes no responsibility for this. You will receive a credit for the item(s) amount towards another purchase or a refund, the choice is yours. Shipping charges are not refundable. A re-shipping charge will be added to all exchanges and unacceptable returns, this amount is based upon our standard shipping rates, you will be sent a PayPal invoice for this amount if necessary.

Returned items must be shipped postage/freight prepaid. OverDrive Custom Guitar Works is not responsible for items lost in transit, so please use an appropriate shipping courier that provides tracking and/or insurance. Please include a copy of your invoice and a note explaining why you are returning the item(s).

No Returns, Exchanges, Refunds or Cancellations on all Special Order merchandise. That is why we ask that you absolutely know what you are purchasing before you finalize your order. If you have any questions what so ever, please email or telephone us prior to placing an order for Special Order merchandise.

In the event any package is returned to OverDrive Custom Guitar Works as undeliverable to the address that was supplied to us when the order was placed, a $5.00 handling fee will be assessed plus the cost to re-ship the package back to the Confirmed Address. You will receive an invoice for the $5.00 handling fee plus the re-shipping cost which is to be paid via PayPal (re-shipping rates are based upon our merchandise value standard shipping rates. We will not ship to any other address than the Confirmed Address, so please make sure when the re-ship fee/handling fee is submitted that a current, correct and Confirmed Address is provided. If you do not reply to our notification or we can't get in touch with you that your package was returned as undeliverable or refused within 7 days we will credit your PayPal account in the amount of the original transaction minus 20% minus the initial shipping charge (this does not apply to Special Order merchandise, see above). If a package or order is returned twice to OverDrive Custom Guitar Works as undeliverable there will be no attempt to re-ship your order again, the only notification of this event to you, the customer, will be the refund which will be in the amount of your orders merchandise cost minus a 20% re-stocking fee (this re-stocking fee percentage rate does not apply to Special Order merchandise, see above). In the event any package is returned to OverDrive Custom Guitar Works as refused or unclaimed a 20% restocking fee will be assessed to the refund amount (original shipping is non-refundable). These guidelines have been set forth due to costs incurred in preparing an order for shipment, the shipping amount incurred to ship your package to you and simply because we cannot afford to ship an order and have it returned with no intention of making the necessary arrangements to take possession of your purchase.

There may be times when the United States Postal Service or FedEx may have to trace a package (although very rare, it may happen), please allow time for the package to be traced. OverDrive Custom Guitar Works is not responsible for the extra time this may take.  Claims for all packages damaged in transit must be made through the carrier by the buyer.

Ship returned items to the address as it appears on your invoice and insure the package for the actual value.

Bottom Line / Agreement of Policy

OverDrive Custom Guitar Works shall not be liable for any consequential, incidental, direct, indirect or other damages arising out of the use or operation of any of its products including any claim of a third party.

OverDrive Custom Guitar Works reserves the right to cancel or refuse any order.

OverDrive Custom Guitar Works is not responsible for lost or damaged shipments, that is why we recommend you insure your shipment to safeguard your purchase.

By placing an order with OverDrive Custom Guitar Works you hereby agree to all of the above terms and conditions.