In the event that you need to return
an item a Return Authorization (RA#)
is required for all
returns, send us an email or give us a call at
209-565-2112 to obtain a Return
Authorization number. Make sure you place
the Return Authorization# on the outside of the box in large readable
print and your returned merchandise is received by us no
later than 15 days from the day you received your merchandise. Returned merchandise
that is received by us after 15 days of receipt of
merchandise or without a
Return Authorization will not be accepted and returned
to sender as an "unacceptable late return" or "unauthorized
return", no exceptions.
If for any reason we are forced to
cancel any order that contained custom manufactured or
customized merchandise and was finished to completion or
will be subject to a 25% fee which will be assessed to
The returned item(s) must be
in brand new, unaltered, unopened condition, exactly as
they were when they left our facility,
no exceptions. All custom built pickguard assemblies are not
returnable, refundable or exchangeable due to the unique
nature of the customized options you selected for your
Eligible return items returned for
refund because customer changed their mind or no longer
need the parts are subject to a 10% restocking /
inspection fee. We
are not in the business of sending out parts for
evaluation, that is why all items are accurately described
and clearly photographed so you can make an informed
purchase decision. If you have any questions about
any item we sell, we are here 6 days a week to answer
the phone or email to answer your questions. Never make a purchase
based on an assumption, always ask any questions first,
Eligible return items must not of been
modified, changed or
damaged. If any item has been used, altered,
modified, changed or damaged in any way from how it left
our facility, then the item cannot
be returned or exchanged, no exceptions.
All merchandise that was sold with
Free Shipping and is returned for refund or exchange will be
assessed a re-shipping fee according to our standard
shipping rates based on merchandise sale cost, no
Any shipment or order returned to us
as refused, no such person at address or in any way
returned to us by a shipping courier with a disposition
of "Return to Sender" and we are unable to contact the
original purchaser to make arrangements for re-delivery
will be subject to 10% restocking / inspection fee that
will be deducted from the refund.
Returned items must be shipped
postage/freight prepaid. OverDrive Custom Guitar Works
is not responsible for items lost in transit, so please
use an appropriate shipping courier that provides
tracking and/or insurance.
All returns must include a
copy of your Sales Receipt and a note explaining why you are
returning the item(s) along with the RA# clearly printed
on the outside of the box and printed on the Sales
Receipt. Your Sales Receipt
is the PDF copy you received via email from us, not the
PayPal transaction receipt.
All exchanges are subject a return
shipping charge, including those purchases that may have
initially qualified for free shipping such as an eBay
purchase. Domestic customers exchanging merchandise
return shipping cost will be based on our
USA Shipping rates for
the merchandise value. International customers
exchanging merchandise return shipping cost will be
based on our International
Shipping rates for the total parcel weight.
No Returns, Exchanges, Refunds or Cancellations on all
Special Order or Custom Built or Custom Manufactured merchandise. That is why we ask that you
absolutely know what you are
purchasing before you finalize your order. If you have
any questions what-so-ever, please email or telephone us
prior to placing an order for Special Order, Custom
Built or Custom Manufactured merchandise.
There may be times when the United States Postal Service may have to trace a package (although very
rare, it may happen), please allow time for the package
to be traced. OverDrive Custom Guitar Works is not
responsible for the extra time this may take.
Claims for all packages damaged in transit must be made
through the carrier by the buyer.
Ship eligible return items to the
address on your Sales Receipt and
don't forget the Return
Authorization number (RA#).
Any item returned to OverDrive Custom
Guitar Works that does not meet all of the above
criteria may be subject to a restocking / inspection fee of up to
25% of the merchandise cost.
Be sure to package and secure your
returned merchandise sufficiently to prevent damage in
transport. Any returned merchandise that is damaged in
transit to our facility will not qualify for refund or
exchange and customer will be responsible final
disposition of merchandise. We expect our
customers to respect us and the merchandise to ensure
safe and secure transport.
For qualifying international customer returns; Import fees,
duty taxes, handling fees or any additional charges
assessed by customs agencies or foreign delivery units are
not refundable under any circumstances, no exceptions.