Credit Card Payments With OverDrive Custom Guitar Works

PayPal is the authorized online payment processor for OverDrive Custom Guitar Works. PayPal has implemented Fraud Protection safeguards to increase the confidence of both buyers and sellers in the PayPal payments network. OverDrive Custom Guitar Works has participated in the PayPal requirements and has attained the online seal of approval as a "Verified Seller" by PayPal.  When you purchase from OverDrive Custom Guitar Works you shop without sharing your financial information.  When you pay with PayPal, your credit card and bank numbers are never seen by us.  Your financial information stays safe.  Plus, you're protected 100% against unauthorized payments sent from your account.

Using PayPal With OverDrive Custom Guitar Works

To eliminate risk, PayPal has imposed these guidelines for all sellers.

We accept payment from only one PayPal account per purchase - We do not accept multiple payments for a single purchase.

We only accept Credit Card payments from customers who have a Confirmed Address.  We will not ship to any other address than the Confirmed Address listed in the Transaction details for the sale. The Confirmed Address is the billing address for your credit card or is an address that you have verified through PayPal. Your shipping address must match your credit card billing address or verified address, no exceptions.

Any package returned to OverDrive Custom Guitar Works by the shipping carrier as undeliverable, no such person at delivery address, no forwarding address or refused by the recipient will be subject to a 25% fee (does not apply to special order or custom built/manufactured items, see below). We are not responsible for items returned in error by the shipping carrier since all shipping labels are printed directly from your order details as you entered it when you placed your order.

If you have problems using PayPal please don't hesitate to give them a call, it's toll free, they will be happy to assist you in figuring out what is wrong and why you can't process the transaction.

PayPal's customer service telephone number and business hours:

(888) 221-1161

4 am to 10 pm Monday thru Friday Pacific Time.
6 am to 8 pm Saturday & Sunday Pacific Time.

OverDrive Custom Guitar Works is a division of Military Gear HQ, so all PayPal invoices, statements, online checkout procedures and shipping labels will reflect both names as OverDriveCustomGuitar / MilitaryGearHQ.  For all purchases, depending on your particular credit card company your credit card billing statement may show "GUITARWORKS" or "MGHQ GUITARWORKS" as the billing party.

All Special Order, Custom Built & Custom Manufactured Merchandise Sales Are Final

No exchanges, returns or refunds on any Special Order Merchandise, Custom Built or Custom Manufactured Merchandise.  Please be absolutely 100% positive of your order and ask all questions and read item descriptions thoroughly before placing your order.  Any custom merchandise item(s), such as complete pickguard assemblies or any item custom built/assembled or includes item(s) that were custom manufactured for a customer that is returned to OverDrive Custom Guitar Works as undeliverable, refused, unclaimed or in any way returned to us will be assessed a 50% re-stocking fee, no exceptions.

All Merchandise With Customized Selection Options Sales Are Final

No exchanges, returns or refunds on any customized merchandise where you select specific components to build or assemble an item or if an item includes special order item(s) to complete the assembly.  All sales are final on all custom built items where there are drop down menu selection options where you select from a range of component possibilities. All items that offer component selection options cannot be changed once your order is placed, so please be absolutely 100% positive of your selections and ask all questions before you place your order.  All custom built complete pickguard assemblies sales are final. If you feel you have made a mistake in a customized order then you MUST CALL us at 209-565-2112 within 30 minutes of placing your order for us to be able to make the necessary corrections, otherwise your order will be processed as per your order details.  No exceptions.

Purchase Receipts & Return/Exchange Instructions

We no longer include printed purchase receipts with our orders.  All purchase receipts are emailed to the email address on file with PayPal for the purchase transaction in the form of PDF document attachment.  If you need to return or exchange an item, please read the return policy below.  A printed copy of your purchase receipt must accompany any eligible return or exchange with an explanation of why you are returning or exchanging your merchandise.

International Orders & Customs Fees / Duty Taxes

Some countries outside of the United States may charge customs fees, or import taxes.  Customers are solely responsible for any customs fees or import taxes which may be assessed based on the value of your purchase.  OverDrive Custom Guitar Works does not have a method available for obtaining specific information about customs fees, or import taxes and we encourage customers to check with their local authorities before placing an order to find out if any fees or taxes will be applicable to your purchase and what they might amount to.  Refunds are not available for customers who choose not to pick up their order due to customs fees, import taxes, or related issues. Any package returned to OverDrive Custom Guitar Works as refused to pay import fees or taxes will be subject to a 50% re-stocking fee, no exceptions.

We will not falsify customs documents to incorrectly represent the value of merchandise or declare items as gifts.

Shipping, Proof of Delivery And Insurance

OverDrive Custom Guitar Works complies to PayPal's Buyer Protection Program in retaining reasonable proof-of-shipping. OverDrive Custom Guitar Works ships everything via USPS or FedEx with delivery confirmation and tracking / delivery times. OverDrive Custom Guitar Works takes no responsibility for lost packages, wrong deliveries or product damage, loss or stolen articles caused by USPS or FedEx.

To insure your merchandise purchase against loss or damage you MUST ADD the insurance option located on our Shipping Insurance Page. 

Typically all orders are shipped via USPS Priority Mail. We place a "Delivery Confirmation" or "Signature Confirmation" on all packages to ensure that it is delivered to the hands of the rightful owner / purchaser. This confirmation provides us with proof that the package was delivered to the intended recipient.

Shipment Damage Claims

If your package arrives in a damaged condition, you, the customer, must file a claim with OverDrive Custom Guitar Works immediately on the day of delivery. If you notice your package appears to be in poor or damaged condition and you feel that the contents will more than likely be damaged, DO NOT open the package and call the delivery courier immediately and open in the presence of the courier and then file a damage claim if necessary. If you have already opened your package and discover the contents damaged make sure that you retain ALL of the original packaging and boxing materials for these items will be required by the delivery courier for inspection upon filing of the claim.

Return Policy

In the event that you need to return an item a Return Authorization (RA#) is required, give us a call or drop us an email to obtain your Return Authorization number. Make sure you place the RA# on the outside of the box in large readable print and your returned merchandise is received by us no later than 15 days receipt of your merchandise. Returned merchandise that is received by us after 15 days of receipt of merchandise or without a Return Authorization will not be accepted and returned to sender as an "unacceptable late or unauthorized return", no exceptions.

We’re pretty basic and no nonsense in what we'll accept as a return for refund or exchange. The item(s) must be in brand new, unaltered, unopened condition, exactly as it was when it left our facility, no exceptions. All custom pickguard assemblies are not returnable, refundable or exchangeable due to the unique nature of the customized options you selected for your particular assembly. Each pickguard assembly is custom built on an “As Ordered” basis for each individual customer with their specific and unique assembly options selected at the time of purchase.  All pickguard assemblies are completely tested before shipment to ensure correct operation, so if you’re having a problem please re-assess everything you have done during the installation process to see what might of went wrong.

Eligible return items must not of been altered, modified, changed or damaged. If any item has been altered, modified, changed or damaged in any way from how it left our facility, then the item cannot be returned or exchanged, no exceptions.

Returned items must be shipped postage/freight prepaid. OverDrive Custom Guitar Works is not responsible for items lost in transit, so please use an appropriate shipping courier that provides tracking and/or insurance. All returns must include a copy of your invoice and a note explaining why you are returning the item(s) along with the RA# clearly printed on the outside of the box and printed on the invoice.

No Returns, Exchanges, Refunds or Cancellations on all Special Order or Custom Built or Custom Manufactured merchandise. That is why we ask that you absolutely know what you are purchasing before you finalize your order. If you have any questions what-so-ever, please email or telephone us prior to placing an order for Special Order, Custom Built or Custom Manufactured merchandise.

There may be times when the United States Postal Service or FedEx may have to trace a package (although very rare, it may happen), please allow time for the package to be traced. OverDrive Custom Guitar Works is not responsible for the extra time this may take.  Claims for all packages damaged in transit must be made through the carrier by the buyer.

Ship eligible return items to the address as it appears on your invoice and insure the package for the actual value.

Bottom Line / Agreement of Policy

OverDrive Custom Guitar Works shall not be liable for any consequential, incidental, direct, indirect or other damages arising out of the use or operation of any of its products including any claim of a third party.

OverDrive Custom Guitar Works reserves the right to cancel or refuse any order.

OverDrive Custom Guitar Works is not responsible for lost or damaged shipments, that is why we recommend you insure your shipment to safeguard your purchase.

By placing an order with OverDrive Custom Guitar Works you hereby agree to all of the above terms and conditions.