Fender Stratocaster, Strat Parts, Electric Guitar Parts, Pickups, Pickguard Assemlies, Tremolo Bridges, Tuning Keys

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Policies & Returns

1.0 - Credit Card Payments With OverDrive Custom Guitar Works

PayPal VerifiedPayPal is the authorized online payment processor for OverDrive Custom Guitar Works. PayPal has implemented Fraud Protection safeguards to increase the confidence of both buyers and sellers in the PayPal payments network. OverDrive Custom Guitar Works has participated in the PayPal requirements and has attained the online seal of approval as a "Verified Seller" by PayPal. When you purchase from OverDrive Custom Guitar Works you shop without sharing your financial information. When you pay with PayPal, your credit card and bank numbers are never seen by us, your financial information stays safe.

If you have problems or questions using PayPal, give them a call, they'll be happy to assist you.

PayPal: (888) 221-1161

4 am to 10 pm Monday thru Friday Pacific Time.
6 am to 8 pm Saturday & Sunday Pacific Time.

1.1 - Confirmation of Order Placement and Final Record of Sale

The order confirmation email you receive from PayPal is the only order confirmation you will receive, it confirms to you that your payment was successfully received by us. Just as soon as you receive your order confirmation email, review your shipping address and all merchandise and option selections, if you see anything incorrect contact us immediately.

Once your order is complete and has shipped we will generate your final Sales Receipt, it will be emailed to you as an PDF attachment, this copy of your Sales Receipt should be saved for future reference in case you need to return an item. So once you have received your shipping confirmation email from PayPal or the USPS be sure to keep an eye out for your Sales Receipt email, it possibly may get flagged as spam by some email providers so don't forget to check your spam or junk mail folder if you don't see it in your inbox. The subject of this message will be "Sales Receipt From OverDrive Custom Guitar Works - #" where following the # will be your sales receipt number.

1.2 - Communications With OverDrive Custom Guitar Works

On occasion we may be required to communicate with our customers to verify or confirm merchandise ordered, option selections, quantities and/or shipping addresses. If you receive an email or telephone call from us, respond immediately with the requested information. Our primary means of communications for United States and Canadian customers will be by telephone, all other locations will be via email. We expect all of our customers to provide a valid and current shipping address, telephone number and email address, if we determine any of these are invalid or not current or we are unable to verify any information within an order we may have to cancel the order.

1.3 - All Special Order, Discontinued, Electronics, Customized, Custom Built and Custom Fabricated/Manufactured Merchandise Sales Are Final

No returns or refunds on any Special Order, Discontinued, Electronics, Customized, Custom Built or Custom Fabricated/Manufactured Merchandise. Please be absolutely 100% positive of all items in your order and ask all questions and read item descriptions thoroughly before placing your order. Any customized, custom built or custom manufactured merchandise that is returned to OverDrive Custom Guitar Works as undeliverable, refused, unclaimed or in any way returned to us will be assessed a 25% re-stocking fee, no exceptions.

If for any reason we are forced to cancel any order that contained customized, custom built or custom manufactured merchandise and was finished to completion or partial completion will be subject to a 25% fee which will be assessed to the refund.

Typically we describe our customized, custom built or custom manufactured merchandise to take up to 14 days to complete, so please be patient while we finish any orders that were placed before yours.

1.4 - Skill and Experience Requirements For Purchasing And Installing Guitar Parts

Just about all of our merchandise requires you to have some sort of experience and skill in order to install and use correctly. Some items require specific or specialized tools, equipment and supplies in order to install and use correctly.  This may include any of the following but is not limited to; screwdrivers, wrenches, multimeter, soldering iron, solder, drills, drill bits, feeler gauges, etc..., the list goes on, there are specific tools for every task in repairing or modifying a guitar.  If you do not have or know how to properly use any of the necessary tools for a specific job and/or are uncertain about any aspect of installing or testing in the event of a problem, you should have a qualified technician perform the work for you. If you reach out to us for any kind of assistance we may require you to have specific tools normally used in the type of installation/repair you are performing and a working knowledge of those tools in order to help you effectively.

1.5 - Fender® Branded Parts Packaging

The following information comes directly from Fender®. As of 2017, all Fender® branded parts whose item # begins in 099 or ends in 049 will come in retail packaging that you would typically find in a walk-in retail store. Any Fender® branded part whose item # begins in any other number than 099 or ends in any other number than 049 will be bulk packaged. Most of our web sites item sales pages that will come bulk packaged will be described as such, but keep in mind the item #'s prefix and suffix and this will indicate how you will receive your parts order.

We offer some select Fender® branded items (item #'s may begin with 099 or end in 049) that we receive in quantities per package and we have chosen to sell these items in the most common purchase quantities needed per instrument (Strat®), therefore these items will also be bulk packaged. Example: Some items come from Fender® with 12 in a package, but on a Strat® there may only be 4 used on the entire guitar, so we don't force you to buy more than you would need.

All our other parts not "Fender®" branded will come packaged accordingly as we receive them from our suppliers, some will be bulk packaged.

1.6 - Warranty

All of our custom built complete Strat® pickguard assemblies are warrantied against manufacturing defects and component fault defects for a period of 90 days from receipt of merchandise. All genuine Fender® branded pre-packaged merchandise carry the warranty specified by Fender® for a time period for the specific type of merchandise purchased. Misuse, incorrect operation, incorrect installation, damage caused by neglect or incorrect handling are not covered by Warranty. Any modifications, repairs or alterations to any merchandise voids any warranty.

1.7 - International Orders - Import Duties, Taxes, VAT and Foreign Handling Charges

All international customers are solely responsible for any import duty, tax-related costs or foreign handling charges. Customs / importation of merchandise policies vary widely from country to country; you should contact your local customs office to help you determine any fess that you may be required to pay. OverDrive Custom Guitar Works is required by law to accurately report the value and contents of international shipments. Please do not ask us to undervalue or mark the parcel contents as a "gift" within the customs declaration forms.

There is a company called SimplyDuty that can assist you in calculating import duty and taxes, use this companies web site as a guide only. OverDrive Custom Guitar Works is not affiliated with SimplyDuty or responsible for any information provided by SimplyDuty.  International courier handling fees may be additional and are not included in the SimplyDuty's calculations.

International customers should be proactive in following their package tracking and when it arrives in customs inspection to reach out to their countries customs agency and/or postal delivery service and inquire as to your requirements (if any) for delivery. You will need to provide them with the tracking number you were emailed. As soon as your shipment arrives in your country it is best to use your countries postal services or contracted couriers tracking system for the most up-to-date tracking status and delivery requirements, a list of our most common international destination postal service web sites are found at the bottom of our International Shipping page. If your countries postal service is not listed, you will need to identify their official web site and utilize their tracking system for full transit status updates of your order.

Any parcel returned to OverDrive Custom Guitar Works as refused or declined to pay duties, taxes, VAT or foreign handling charges or returned for any other reason will be subject to up to a 25% re-stocking fee of the cost of your merchandise in addition to any fees, fines or penalties we may incur by your order being returned to our facility, no exceptions. If a parcel has been returned to our facility as described previously and the customer requests for the parcel to be return shipped, an $8.00 USD fee will be assessed in addition to any return shipping costs to cover our internal costs in unpacking, inspection of merchandise and re-packing for the new shipment.

1.8 - Shipping, Proof of Delivery and Insurance

OverDrive Custom Guitar Works ships everything within the United States via USPS First Class Mail or USPS Priority Mail with tracking. When an order is prepared for shipment the tracking information is emailed to the customer. OverDrive Custom Guitar Works takes no responsibility for lost packages, wrong deliveries or product damage, loss or stolen articles caused by the USPS.

For International Customers: If you require full tracking, insurance and trace capabilities in the event of delayed or lost parcel then you must select the International Express Air method of shipment. OverDrive Custom Guitar Works can not be held responsible for any parcel once it leaves our facility and by placing an order through this web site you agree to these terms. If you do not select the International Express Air method of shipment please do not email us asking for shipping status updates, we do not have any, you will just have to be patient while your parcel makes its way to you and is delivered. For full details on our international rates and policies visit our International Shipping page.

To insure your merchandise purchase against loss or damage you MUST ADD the insurance option located on our Shipping Insurance Page.

1.9 - Shipment Damage / Shipment Loss Claims - For Insured Shipments Only

If your package arrives in a damaged condition, you must file a claim with OverDrive Custom Guitar Works immediately on the day of delivery.If you notice your package appears to be in poor or damaged condition and you feel that the contents will more than likely be damaged, do not open the package and call the delivery courier immediately and open in the presence of the courier and inspect all contents for possible damage and only then file a damage claim if necessary. If you have already opened your package and discover the contents damaged make sure that you retain all of the original packaging and boxing materials for these items will be required by the delivery courier for inspection upon filing of the claim. If you do not retain the original packaging in its entirety, a claim for loss or damage cannot be filed, it will not be accepted.

Claims for lost or damaged merchandise that were insured take time to process by the shipping courier, and only upon the shipping couriers completion and validation of the insurance claim will replacement merchandise be shipped.

All attempts to file or act of filing a fraudulent claim of non-delivery, fraudulent claim of damage caused in transit or fraudulent claim to collect insurance compensation will be immediately reported to the United States Postal Service Inspection Service for a full investigation and prosecution by their federal law enforcement officers. We do not take lightly the act of any individual or party attempting to defraud OverDrive Custom Guitar Works or the United States Postal Service and we cooperate fully with the federal postal inspectors investigative team to bring about full prosecution, penalties and incarceration of all involved in such criminal activities.

2.0 - Return Policy

If you need to return an item please give us a call at 209-565-2112 to request a Return Authorization (RA#). A Return Authorization # is required for all returns and needs to written on the outside of the return shipping box. Returned merchandise needs to be received by us no later than 15 days from the day you received your merchandise, 30 days for international customers.

All returned merchandise and item packaging must be in new, unopened, unaltered condition. If any returned merchandise does not meet this criteria then the item cannot be returned or may be subject to up to a 15% restocking fee. If any item is completely unacceptable as a new condition return then that item will not qualify any any refund.

All merchandise that was sold with Free Shipping and is returned for refund will incurr a deduction in refund in the amount according to our standard shipping rates based on merchandise sale cost.

Returns are not allowed for all special order, custom built, custom manufactured or customized merchandise.

Any shipment or order returned to us as refused, no such person at address will be subject to 10% restocking / inspection fee (25% for custom built, custom manufactured or customized merchandise) which will be deducted from the refund.

Returned items must be shipped postage/freight prepaid. OverDrive Custom Guitar Works is not responsible for items lost in transit, so please use an appropriate shipping courier that provides tracking and/or insurance. All returns must include a copy of your Sales Receipt and a note explaining why you are returning the item(s) along with the RA# clearly printed on the outside of the box and printed on the Sales Receipt. Your Sales Receipt is the PDF copy you received via email from us, not the PayPal transaction receipt.

If you need to exchange an item, simply place a new order and request a return authorization to return the original order for a refund, conditions stated above apply.

Ship eligible return items to the address on your Sales Receipt.

Any item returned to OverDrive Custom Guitar Works that does not meet all of the above criteria may be subject to a restocking / inspection fee of up to 25% of the merchandise cost.

Be sure to package and secure your returned merchandise sufficiently to prevent damage in transport. Any returned merchandise that is damaged in transit to our facility will not qualify for refund or exchange and customer will be responsible final disposition of merchandise. We expect our customers to respect us and the merchandise to ensure safe and secure transport.

For qualifying international customer returns; Import fees, duty taxes, handling fees or any additional charges assessed by customs agencies or foreign delivery units are not refundable under any circumstances, no exceptions.

2.1 - Privacy Policy

All personal information collected from customers for purchase and/or email communications are held in strict confidence. To fulfill a transaction we are required to provide a shipping carrier with your full contact information in order to facilitate a complete shipping manifest. We do not sell, distribute or share any of our customers information with anyone for any other purposes. The information we collect is limited to customer name, shipping address, telephone number and email address, we are never provided with any financial information, that information is acquired and held in strict confidence by PayPal. The information we receive for a transaction is solely collected for means of shipping merchandise and our internal sales records.

2.2 - Order Placement / Agreement of Policy

OverDrive Custom Guitar Works shall not be liable for any consequential, incidental, direct, indirect or other damages arising out of the use or operation of any of its products including any claim of a third party.

OverDrive Custom Guitar Works reserves the right to cancel or refuse any order.

OverDrive Custom Guitar Works is not responsible for lost or damaged shipments, that is why we recommend you insure your shipment to safeguard your purchase.

By placing an order with OverDrive Custom Guitar Works you acknowledge that you have read and agree to all of the preceding terms and conditions on this page.

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  Home All prices are subject to change. All orders are subject to product availability. All prices are in USD.
OverDrive Custom Guitar Works reserves the right to cancel any order.

Fender®, Strat®, Stratocaster®, Tele® & Telecaster® are registered trademarks of the Fender Musical Instrument Corporation. OverDrive Custom Guitar Works is not affiliated with Fender Musical Instrument Corporation.

All content and photography are the sole property of OverDrive Custom Guitar Works and are not public domain.
Unauthorized duplication or usage of any content of the OverDrive Custom Guitar Works web site is strictly prohibited.

OverDrive Custom Guitar Works is an authorized Fender® parts and accessories dealer, authorized Seymour Duncan dealer and an authorized Allparts dealer.
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