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International Shipping Information For Customers Outside The United States

Effective August 28, 2016

IMPORTANT:  If you require full tracking and trace capabilities you must select International Express Air as your method of shipment. All other methods of international shipping do not qualify for full shipping tracking status updates or trace capabilities for delayed or lost parcels.

We offer 3 methods of international shipping, all are couriered by the United States Postal Service (USPS). We offer 1) International Economy, 2) International Priority Air and 3) International Express Air.  Each of these shipping methods are described in detail below.  During the checkout procedure you will be able to select the shipping method after you have entered in your name and billing information and have clicked on the "Review and Continue" button.

Accurate international shipping costs can only be determined once your order has been packaged, weighed and prepared for shipment. The following describes how we handle your initial shipping charge at the time of checkout.

We realize there is a lot of information below and it can get a bit complex, but we want to explain each shipping method's pricing, capabilities and limitations so you can select the most appropriate shipping method for your needs. Please take a minute to read through this entire page and if you have any questions at all, please drop us an email.

For some international customers you will receive an "Order Details Verification Required" email shortly after placing your online order, DO NOT disregard or delete this important email, you must respond to it immediately or your order will be cancelled, we will only send you this email once and allow you up to 3 days to respond, so make sure our email does not get blocked as SPAM and gets deleted.  If you placed your order outside our normal business hours we will send the Order Details Verification Required email when we return to the office on the next business day. Here is a link to a special page we have created that describes the Order Details Verification procedure.

International Economy

Purchases under $200.00 qualify for this low cost USPS First Class International shipping method  If you select this shipping method your initial shipping charge (outlined in Green below) will be $25 for overseas destinations, $18 for Canada and $23 for Mexico which will cover shipping costs for a parcel weight of 9 to 32 ounces. If your order weighs less than 9 ounces you will be issued a refund for the excess shipping charge based on the rate chart below. If your order weighs more than 32 ounces we will send you a PayPal invoice by email requesting the additional amount required to ship your order based on the rate chart below. If your order weighs more than 4 pounds (64 ounces) it has to ship via USPS Priority International or USPS Express International based on the rate table below and you will be notified if your order is over 4 pounds in weight.  Shipments to certain known problem countries may be required to ship via USPS Priority Air or USPS Express Air International since these shipping methods have automatic up to $200.00 insurance coverage, some countries only up to $100.00.

We offer this low cost International Economy shipping method to keep small order shipping costs as low as possible. The International Economy shipping service is often selected for merchandise costing less than $200.00. Typically we have excellent results with this shipping method, but it is not without limitations as described below and by selecting the International Economy shipping method you agree to accept these limitations. Our International Economy method of shipping is couriered under USPS's First Class International shipping service and most orders are delivered within 14 business days, but on rare occasion can take up to 6 weeks or longer. Insurance, tracking and trace capabilities are NOT available with the International Economy shipping.  A trace can NOT be initiated to locate a delayed or missing parcel. The USPS (United States Postal Service) complies to these rules and service limitations established by the UPU (Universal Postal Union). OverDrive Custom Guitar Works can not be held responsible for delayed or lost parcels, damaged parcel contents or parcel contents that are missing due to pilfering in transport. If you do not agree to any of the terms, conditions and shipping service limitations set forth previously, then you must select International Priority Air or International Express Air and consider shipping insurance.


International Economy
USPS First Class International Shipping Rates
Applicable For Purchases Under $200.00
Shipping Weight
(Ounces)

Overseas Destinations

Canada

Mexico
1 - 8 oz. $16.00 $12.00 $14.00 
9 - 32 oz. $25.00 $18.00 $23.00
33 - 48 oz. $36.00 $27.00 $34.00 
49 - 64 oz. $53.00 $39.00 $48.00 

International Priority Air and International Express Air

Purchases $200.00 and over are required to ship by either USPS Priority International or USPS Express International, the choice is yours. You can also select either of these two shipping methods for purchases under $200.00 if you would like a faster delivery. If you select International Priority Air your initial shipping charge will be $46 to $59.  If you select International Express Air your initial shipping charge will be $53 to $75. Your specific shipping cost is calculated by your destination country shown below in the shipping rate chart in green.  These rates are based on our most common order weight of 2-3 pounds for purchases $200.00 and over. If your order weighs less than 2 pounds you will be issued a refund for the excess shipping charge once your parcel has been prepared for shipment and a final shipping cost can be determined. If your order weighs more than 3 pounds we will send you a PayPal invoice by email requesting the additional amount required to ship your order.

  • International Priority Air shipping costs begin at $39 (Canada) for the lightest weight parcels of up to 1 pound. If your order weight qualifies for this cost then an appropriate refund will be issued to your account from the amount you were charged for shipping at the time of checkout.  From there the costs go up at 1 pound increments. Transit time is estimated at 6-14 business days, but is not guaranteed and does not include customs clearance time. This shipping service may provide some tracking, but it is not mandatory for the USPS or any foreign courier to scan at various points of transit. To most countries merchandise is automatically covered for loss or damage during transit for up to $200.00 in value, some countries only up to $100.00 in value.

  • International Express Air shipping costs begin at $44 (Canada) for the lightest weight parcels of up to 1 pound. If your order weight qualifies for this cost then an appropriate refund will be issued to your account from the amount you were charged for shipping at the time of checkout. From there the costs go up at 1 pound increments. Transit time is estimated at 5 business days, but is not guaranteed and does not include customs clearance time.  This shipping service will provide full tracking and trace services in the event of a delayed or lost parcel. To most countries merchandise is automatically covered for loss or damage during transit for up to $200.00 in value, some countries only up to $100.00 in value.

Below in the Overseas Destinations shipping rate columns you'll notice a range of costs for each weight class, this is because shipping costs vary to different countries for the same parcel weight.


USPS International Priority Air and International Express Air Shipping Rates
Required For Purchases $200.00 And Over - But Can Be Selected For Any Order
Shipping Weight
(Pounds)

Overseas Destinations

Canada

Mexico
Priority Air
Country Dependent Rates
Express Air
Country Dependent Rates
Priority Air Express Air Priority Air Express Air
Up to 1 lb. $42 - $49 $58 - $64 $39 $44 $43 $53
1 - 2 lb. $45 - $54 $62 - $69 $42 $48 $48 $56
2 - 3 lb. $49 - $59 $66 - $75 $46 $53 $53 $60
3 - 4 lb. $52 - $65 $68 - $81 $49 $57 $58 $63
4 - 5 lb. $56 - $71 $71 - $87 $52 $62 $63 $67
5 - 6 lb. $59 - $76 $73 - $93 $55 $66 $66 $70

Shipping Insurance for International Destinations

For full details on shipping insurance coverage click here.

Important Information for Delivery of your International Parcel

All international shipments are transported by the United States Postal Service (USPS) to the destination country where it is then handed over to either the postal service of the destination country or a contracted courier for delivery. Additional handling fees may be assessed by your countries final shipping courier to cover their service costs. You may be notified by the delivery courier to pick up your parcel, do not delay in following the instructions provided to take possession of your parcel or it will be returned to our facility and you will be responsible for all fees associated with transport.  Once your parcel has arrived in your country you should use your countries postal services web site for full details on tracking and parcel pick up procedures. The customs tag number you were provided with your shipping confirmation should be entered in your countries tracking feature, quite often it will inform you of where your parcel may be picked up.

Purchases made from outside the United States may be subject to additional costs such as importation duties, taxes and customs clearance fees which may be required at the time of delivery and are the sole responsibility of the buyer. OverDrive Custom Guitar Works does not set any of these additional costs, these are assessed by your countries customs agency based on the value of the merchandise you are importing. We will not falsify the U.S. Customs document to declare a value less than the actual value of the merchandise.

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