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If you need to contact us, give
us a call or send us an email, we respond quickly to
email even outside our regular business hours. If you
call and get our voice mail, leave a message, we will
call you back shortly.
We do not operate a walk-in retail store
and local pick up of merchandise and face-to-face
customer contact is not permitted.
All orders are accepted
and placed exclusively through
the website, we cannot accept any order via telephone or
email.
Please read all of the messages below
BEFORE sending us an email
If you plan to
email us about anything related to an International
shipment, read our entire
International
Shipping page before sending an email, we
feel that most of
your questions will be answered there... Our
Policies page also
talks about things related to COVID-19, read that as
well. Our
FAQ's may have your question already
answered, be sure to read through them first.
If
you plan to email us about an order confirmation,
this is how it works. The
Order Confirmation Email
you receive from PayPal is the
ONLY order
confirmation you will receive, we don't generate a
secondary or additional order confirmation, the
email you receive from PayPal confirms to you that we have received
your order, it also details every aspect of your
order such as your shipping address, every item in
your order details and
item options if applicable. We are so busy working
in the shop every day that our time is so much
better spent working on our customers projects
instead of answering questions about whether or not
we received your order, so please don't write us
asking if we received your order, if you submitted
it and paid for it, we got it...
If you
placed an order within the last 31 days for
ANY item described as
"Custom Manufactured,
Custom Built or
Customized",
it
can take up to 31 days before your order is complete and
ready to ship. If it has not been 31 days since
you placed your order and you have not received a
shipping confirmation email or your transaction details
within PayPal does not have a tracking number then your order is pending
completion, so please be patient while we work through
those orders that have come in before yours by other
customers and then can we complete your
order,
don't write us asking when it will ship, it will ship
just as soon as your order is complete.
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Location: |
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Stockton, California, USA |
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Telephone: |
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209-565-2112 |
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Hours of Operation: |
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9:00 am to 4:00 pm -
Monday - Friday
10:00 am to 3:00 pm - Saturday
All times are Pacific Time
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e-Mail: |
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e-Mail us
Read ABOVE
and our
FAQ's
before sending your message, your question may
already be answered... |
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