OverDrive Custom Guitar Works
 
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Shipping Information

OverDrive Custom Guitar Works has teamed up with the United States Postal Service and PayPal to provide fast and efficient shipping and order tracking information.  Average time from order placement to receipt of order is 1-6 business days with our standard Priority Mail shipping (domestic orders only).  Most orders ship within 24-72 hours of order placement.  On certain occasions we may utilize FedEx as our shipping courier to provide the most cost effective means of shipping.  Shipments from FedEx may take 1-6 business days to arrive from the time of shipment (domestic orders only).

When we prepare your order for shipment you will receive an email from PayPal (service@paypal.com) that will contain the USPS Delivery Confirmation number or FedEx tracking number.  Most orders are shipped via USPS Priority Mail and USPS First Class Parcel.  The "Delivery Confirmation" number you receive for USPS shipments is not a transit tracking number since the USPS is not required to scan the package at the various sorting facilities in route to your location, it is merely a proof of delivery for us, that is why it is called "Delivery Confirmation" and not "Tracking".  However, it is possible that a progress scan may occur at various sorting facilities along the way but it is not a requirement of the Delivery Confirmation service, so you may not see any information on your shipment other than "The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing".  However, when you receive the email notification of shipment from PayPal with the Delivery Confirmation number that means your package has been prepared for shipment and will ship the same day or the following business day.  Please be patient as it can take 2-3 business days to arrive and possibly longer depending on regional weather conditions and/or excessive holiday loads on the courier.

Shipping Insurance For All Destinations

Insurance coverage on all purchases is supplemental.  OverDrive Custom Guitar Works is not responsible for lost or damaged shipments, that is why we recommend you insure your shipment to safeguard your purchase. 

To insure your purchase against damage or loss in transit use the following drop-down menu to select coverage based on your total merchandise cost.  Insurance cost varies from $3.00 to $9.00 for up to $600.00 of insurance coverage.  As you can see, insurance coverage is a nominal expense to protect your valuable purchase and is a wise investment for international shipments.

All shipments to Italy are Required to purchase shipping insurance.  If you are shipping to Italy and you do not purchase the required insurance at the time of initial checkout you will be required to purchase the insurance seperately before your merchandise ships.  Absolutely no exceptions.  Sorry Italy, but with an excessive history of non-delivery of parcels, it is now required to protect your purchase against loss.

Select Merchandise Cost For Shipping Insurance

United States Destination Shipping, Handling & Packaging Rates

Order Subtotal Shipping Charge
$   0.01 -  24.99 $  6.00
$  25.00 -  49.99 $  8.00
$  50.00 -  99.99 $ 10.00
$ 100.00 - 149.99 $ 14.00
$ 150.00   and up $ 18.00

International Destination Shipping, Handling & Packaging Rates

The two international shipping costs below (*) quoted as $42.00 and $53.00 are the initial billed rates based on which shipping method you choose and are applicable for most average weight international orders, however, an additional shipping charge may be required depending on the actual weight of your order.  If your international order costs less to ship than the shipping cost you are initially billed then an appropriate refund will be issued for the excess shipping cost.  Shipping costs are based on postage, packing and processing fees.

  USPS Priority Air Mail International:  $ 16.00 USD   (approx. 6-10 business days transit time. Small Lightweight Parcels ONLY)
* USPS Priority Air Mail International:  $ 42.00 USD    (approx. 6-10 business days transit time) 
* USPS Express Air Mail International:   $ 53.00 USD    (approx. 5 business days transit time)

The two above international shipping rates ($42.00 and $53.00) are based on a parcel weight of 4 pounds or less. If your order weighs more than 4 pounds you will receive a PayPal invoice requesting you to submit the additional shipping amount required to ship your order.  However, shipping costs vary depending on destination and some destinations cost more than others for the same weight of parcel, so even if your order is less than 4 pounds it may still require additional shipping for some destinations.  These shipping rates cover most average size orders. Not all countries allow an Express Mail shipment to be tendered and this expedited shipping option may not be available for your country.

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Customer Service:  209-565-2112
Monday-Friday 9am - 5pm PST

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All prices are subject to change.
All orders are subject to product availability.
OverDrive Custom Guitar Works reserves the right to cancel any order.

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No unauthorized duplication or usage without prior written consent.